Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a crypto casino we cover? This page explains how to reach the BTC Casinos team and what you can expect once you do.

How to Reach the BTC Casinos Team

Email is the best way to contact us. We read every message that comes in and try to reply within two working days, though this can stretch a little during busy periods. Write to us at [email protected] and, where possible, tell us upfront what your message is about — a review correction, a general question, or something else — so we can get it to the right person faster.

We do not currently offer live chat or phone support for site enquiries. If you are trying to contact a specific crypto casino directly — for example about a deposit, withdrawal, or account issue — that request needs to go to the casino's own support team, not to us. We are an independent review and comparison site; we do not hold player funds, process deposits or withdrawals, or manage accounts on behalf of any operator listed here.

What You Can Get in Touch About

• Review accuracy — If something we've written about coin support, bonus terms, licensing, or payout speed at any of the sites we cover looks out of date or incorrect, we want to know. We check facts against what operators publish, but terms change, and reader corrections help us keep pages current.
• General questions about crypto casinos — If you're unclear on how something works — wallet setup, network fees, no-KYC play, or how our ratings are put together — send it over. We assume readers already know casino games, but crypto-specific mechanics are where most questions land.
• Content suggestions — If there's a coin, a feature, or an angle on crypto gambling in the US you think we should cover, tell us. We shape future content around what readers actually ask.
• Partnership or editorial enquiries — If you represent a crypto casino or a relevant business and want to discuss working with us, introduce yourself and explain what you have in mind. Note that commercial relationships never decide our rankings; positions are based on our own review criteria.
• Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We'll point you toward relevant resources, and you can also reach the National Problem Gambling Helpline at 1-800-GAMBLER at any time, independent of contacting us.

What Happens After You Send a Message

A real person on our team reads and responds to every email — we don't rely on automated replies to stand in for an answer. Our target is a response within two working days. If your enquiry needs input from more than one person, it may take a little longer, but we'll follow up.

Before You Write In: A Few Things We Can't Help With

To save you time, there are some requests that fall outside what a comparison site can do:

• We can't process a deposit, withdrawal, or bonus dispute on your behalf — that has to go through the casino directly.
• We can't confirm whether online crypto gambling is legal in your specific state. Offshore crypto casinos operate in a legal grey area for US players — they're typically licensed in jurisdictions like Curaçao or Anjouan rather than by any US regulator, and availability varies by state. Check your own state's laws, and consult a legal professional if you need certainty.
• We can't give tax advice. Gambling winnings and crypto gains can both carry tax obligations in the US — speak to a qualified tax professional about your own situation.
• We can't guarantee outcomes at any site we review. Every crypto casino we cover carries real risk of loss, and crypto prices held or wagered can move against you independently of how the games play out.

If your question touches on how a specific site stacks up against others, our comparison of trusted non-GamStop casinos in the UK may also be a useful reference point if you're looking at options beyond the US market.

A Note on Our Standards

We aim to keep our reviews honest, current, and genuinely useful to readers deciding where to play with crypto. Feedback from readers is a real part of how we maintain that. If something we've published has affected your experience — good or bad — we want to hear about it.

All content on this site is intended for adults of legal gambling age in their jurisdiction — 18+ or 21+ depending on the site and applicable state rules. If gambling is causing you or someone close to you difficulty, contact the National Problem Gambling Helpline at 1-800-GAMBLER. Offshore crypto casinos may not offer the same player protections or self-exclusion tools as state-regulated operators, so if you need to step back, it's worth checking what tools a given site actually provides.

Thanks for taking the time to read this far. We look forward to hearing from you.